Privacy Policy — jillok Casino

1 Overview

This Privacy Policy ("Policy") describes how jillok ("jillok", "we", "us", "our") collects, processes, stores, uses, and protects personal data relating to individuals ("you", "Player", "User") who access or use the jillok online casino platform at jillok.net, including all associated game services, payment processing, customer support channels, and promotional activities.

By registering a jillok account, visiting jillok.net, or interacting with any jillok service, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any aspect of this Policy, you should not use the jillok platform.

This Policy should be read together with jillok's Terms & Conditions, available at jillok.net/terms-conditions, and our Responsible Gaming Policy at jillok.net/responsible-gaming. Together, these three documents form the complete framework governing your use of the jillok platform.

jillok is committed to handling personal data with the highest standards of security and discretion. We collect only what is necessary, we hold it only for as long as the law and our operational requirements demand, and we protect it using bank-grade security infrastructure.

2 Data Controller

For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and all applicable data protection legislation, jillok is the data controller responsible for the personal data collected through jillok.net and all associated platform services.

As data controller, jillok determines the purposes and means by which your personal data is processed. jillok has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Policy and applicable data protection law. Contact details for the DPO are provided in Section 14 of this Policy.

3 Data We Collect

jillok collects the following categories of personal data from players registered on the jillok platform:

3.1 Identity & Contact Data

• Full legal name as it appears on your government-issued identification
• Date of birth (required to verify the 21+ age requirement)
• Residential address in the Philippines (barangay, city/municipality, province)
• Valid email address linked to your jillok account
• Philippine mobile number for account verification and support
• Government-issued ID details for KYC: passport number, SSS/UMID/PhilSys ID number, driver's licence number

3.2 Financial & Transaction Data

• GCash or Maya mobile wallet number (registered in your name)
• Bank account details for BPI, BDO, Metrobank, or UnionBank withdrawals
• Deposit amounts, withdrawal amounts, and transaction timestamps
• Wagering history, game outcomes, and account balance records
• Bonus claims and wagering requirement progress

3.3 Technical & Usage Data

• IP address and approximate geographic location at the time of login
• Device type, operating system, and browser version
• Session duration, pages visited, and in-platform navigation behaviour
• Login timestamps and authentication logs
• Error logs and crash reports generated during platform use

3.4 Communications Data

• Records of live chat conversations with jillok support agents
• Email correspondence sent to or received from jillok support
• Feedback, complaints, and dispute records
• Responses to voluntary surveys or promotional communications

4 How We Collect Your Data

jillok collects personal data through the following channels:

• Direct registration: Information you provide when creating your jillok account, including during KYC verification.
• Platform activity: Data generated automatically as you navigate, play games, and transact on jillok.net.
• Payment processors: Transaction confirmation data received from GCash, Maya, and Philippine bank partners when you deposit or withdraw funds.
• Support interactions: Information shared during live chat sessions, email exchanges, or formal complaint submissions.
• Cookies and tracking technologies: Behavioural and technical data collected via cookies and similar tools as detailed in Section 9.
• Third-party identity verification providers: Supplementary verification data from licensed KYC and AML screening services used to confirm your identity and check against regulatory watchlists.

jillok does not purchase personal data from data brokers or acquire personal data from social media platforms without your express consent.

5 Purpose & Legal Basis for Processing

jillok processes your personal data only where a lawful basis exists under the Philippine Data Privacy Act. The following table summarises the primary purposes for which jillok processes personal data and the corresponding legal basis for each:

Where jillok relies on your consent as the legal basis for processing, you have the right to withdraw that consent at any time by contacting our support team or updating your communication preferences in your jillok account settings. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.

6 Sharing Your Personal Data

jillok does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. Your data may be shared only in the following limited circumstances:

6.1 Service Providers

jillok engages carefully vetted third-party service providers who process personal data on jillok's behalf and under jillok's instructions. These include payment processors (GCash, Maya, BPI, BDO, Metrobank), KYC and identity verification providers, cloud hosting and infrastructure providers, anti-fraud and AML screening services, and customer support platform operators. All service providers are bound by data processing agreements that require them to protect your data in accordance with applicable Philippine law.

6.2 Regulatory and Legal Disclosure

jillok may disclose personal data to Philippine government authorities, law enforcement agencies, the National Privacy Commission (NPC), the Anti-Money Laundering Council (AMLC), or other relevant regulatory bodies where required by law, court order, or lawful regulatory direction. jillok will, where legally permitted, notify you of such disclosure.

6.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of jillok's business, your personal data may be transferred to the successor entity as part of that transaction. jillok will provide advance notice of any such transfer and ensure the successor entity is bound by privacy obligations at least equivalent to those set out in this Policy.

7 Data Retention

jillok retains personal data only for as long as is necessary to fulfil the purposes for which it was collected and to comply with applicable legal, regulatory, and operational retention obligations. The following retention periods apply:

Upon expiry of the applicable retention period, jillok will securely delete or anonymise your personal data in accordance with industry-standard data destruction protocols. Anonymised, aggregated data that can no longer be linked to any individual may be retained indefinitely for statistical and analytical purposes.

8 Data Security

jillok implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security infrastructure includes:

• Encryption in transit: All data transmitted between your device and jillok.net is protected using TLS 1.2 or higher encryption.
• Encryption at rest: Sensitive personal data and financial records stored on jillok's servers are encrypted using AES-256 or equivalent standards.
• Access controls: Access to personal data within jillok's systems is restricted on a strict need-to-know basis, with role-based access controls and multi-factor authentication required for all internal staff access.
• Fraud monitoring: Automated and manual monitoring systems operate continuously to detect unusual account activity, suspicious login patterns, and potential data breaches.
• Penetration testing: jillok's platform and infrastructure undergo regular third-party security assessments and penetration testing to identify and remediate vulnerabilities.
• Incident response: jillok maintains a documented data breach response plan. In the event of a personal data breach that poses a risk to your rights, jillok will notify affected players and the National Privacy Commission within the timeframes required by Philippine law.

While jillok takes all reasonable precautions to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your jillok account credentials and for ensuring the security of the device from which you access the platform.

9 Cookies & Tracking Technologies

jillok uses cookies and similar tracking technologies on jillok.net to operate the platform effectively, maintain your login session, and improve your experience. The following categories of cookies are used:

9.1 Strictly Necessary Cookies

These cookies are essential for the jillok platform to function. They maintain your authenticated session, remember your account preferences, and enable core features such as game loading and payment processing. These cookies cannot be disabled as they are required for the platform to operate correctly.

9.2 Performance & Analytics Cookies

These cookies collect anonymised information about how players use jillok.net — such as which pages are visited most frequently, how long sessions last, and which games are most popular. This data is used in aggregate form to improve platform performance and user experience. No personally identifiable information is collected through analytics cookies.

9.3 Functional Cookies

These cookies remember your language preferences, display settings, and other customisations to provide a more personalised experience on jillok.net. Disabling these cookies may affect the functionality of certain platform features.

9.4 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to view, block, or delete cookies. Please note that blocking strictly necessary cookies will prevent you from logging in to your jillok account and using the platform. For detailed guidance on managing cookies in your specific browser, refer to your browser's official help documentation.

10 Your Privacy Rights

Under the Philippine Data Privacy Act of 2012 and its Implementing Rules and Regulations, you have the following rights with respect to your personal data held by jillok:

To exercise any of these rights, please contact jillok's Data Protection Officer using the contact details in Section 14. jillok will respond to all valid data subject requests within thirty (30) days of receipt. Where a request is complex or numerous, this period may be extended by a further two months, and jillok will notify you of any extension within the initial thirty-day period.

jillok may be required to verify your identity before processing a data subject request to ensure that personal data is not disclosed to an unauthorised person. We may request a copy of a valid Philippine government-issued ID for this purpose.

11 Minors & Age Policy

The jillok platform is strictly restricted to individuals who are at least twenty-one (21) years of age, in accordance with PAGCOR regulations and applicable Philippine gambling law. jillok does not knowingly collect personal data from persons under the age of 21.

As part of the registration process, jillok requires all applicants to declare their date of birth and submit a valid government-issued ID confirming that they meet the minimum age requirement. Accounts where the 21+ age requirement cannot be verified will be suspended pending documentary confirmation.

If jillok becomes aware that personal data has been collected from a person under 21 years of age without the required verification, jillok will immediately suspend the account, delete the associated personal data to the extent permitted by law, and report the matter to the appropriate authorities where required.

Parents and guardians are encouraged to install parental control software on shared devices and to monitor internet usage to prevent minors from accessing online gaming platforms including jillok.net.

12 Cross-Border Data Transfers

jillok's primary operations, data storage, and processing infrastructure are hosted within or managed in compliance with standards applicable to the Philippines. In certain limited circumstances, personal data may be processed by service providers located outside the Philippines — for example, cloud infrastructure providers or KYC verification services operating internationally.

Where personal data is transferred outside the Philippines, jillok ensures that appropriate safeguards are in place to protect your data to a standard at least equivalent to the protections afforded under the Philippine Data Privacy Act. These safeguards include contractual clauses binding the recipient to data protection obligations consistent with Philippine law, and verification that the recipient jurisdiction maintains adequate data protection standards.

jillok will not transfer personal data to jurisdictions that do not provide an adequate level of data protection without first implementing appropriate contractual or technical safeguards, and without notifying you where required by applicable law.

13 Changes to This Privacy Policy

jillok reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, platform features, or regulatory requirements. When material changes are made, jillok will notify registered players via email to the address on file and/or via a prominent in-platform notification.

The revised Policy will become effective on the date it is posted to jillok.net/privacy-policy. Your continued use of the jillok platform following the effective date of any amendment constitutes your acceptance of the revised Policy.

We recommend bookmarking this page and reviewing it periodically, particularly when you receive a notification of changes. The "Last updated" date at the top of this page indicates when the Policy was most recently revised.

14 Contact & Data Protection Officer

For all privacy-related queries, data subject access requests, complaints, or concerns regarding jillok's handling of your personal data, please contact jillok's Data Protection Officer (DPO) through the following channels:

• Email (DPO): [email protected] — please include "Data Privacy Request" in the subject line for priority routing to the DPO team.
• Live Chat: Available 24/7 on jillok.net — select "Privacy & Data" from the support topic menu for direct routing.
• Response Time: Acknowledgement within twenty-four (24) hours; full written response within thirty (30) days as required under the Philippine Data Privacy Act.

When submitting a data subject request, please include your full name, registered jillok email address, and a clear description of your request to help us process it efficiently. For requests involving access to or deletion of personal data, you may be required to verify your identity by providing a copy of a valid Philippine government-issued ID.