Terms & Conditions — jillok Casino

1 Acceptance of Terms

By accessing the jillok website at jillok.net, creating a jillok account, making a deposit, placing a wager, claiming a bonus, or using any feature of the jillok platform, you unconditionally accept and agree to be legally bound by these Terms & Conditions, together with jillok's Privacy Policy and Responsible Gaming Policy, each of which are incorporated herein by reference.

These Terms apply to all users of the jillok platform, including registered account holders, guests browsing the website, and any individual accessing jillok from the Republic of the Philippines or any other jurisdiction where access is not prohibited by applicable law.

jillok reserves the right to modify these Terms at any time. Continued use of the platform following the posting of any changes constitutes your acceptance of the revised Terms. We recommend reviewing this page periodically.

2 Eligibility & Age Requirements

Use of the jillok platform is subject to strict eligibility requirements. You must satisfy all of the following conditions to be permitted to register and maintain a jillok account:

• Age: You must be at least twenty-one (21) years of age. In the Philippines, online casino gaming is restricted to persons aged 21 and above pursuant to PAGCOR regulations and applicable Philippine law. jillok strictly enforces this requirement.
• Legal capacity: You must have the full legal capacity to enter into a binding contract under the laws applicable to you.
• Jurisdiction: You must be accessing jillok from a jurisdiction where online gaming is not prohibited. You are solely responsible for determining whether your use of jillok is lawful in your jurisdiction.
• Not self-excluded: You must not be subject to any self-exclusion order, whether imposed voluntarily through jillok's responsible gaming tools or by any regulatory authority.
• Single account: You may hold only one (1) registered jillok account. Operating multiple accounts is prohibited and may result in permanent suspension without refund of balances found to be in violation of this rule.

3 Account Registration & Security

3.1 Registration

To access jillok's gaming services, you must complete the registration process at jillok.net. During registration, you are required to provide accurate, current, and complete information including your full legal name, date of birth, residential address in the Philippines, and a valid contact number and email address. Providing false, misleading, or incomplete information during registration constitutes a material breach of these Terms.

3.2 Account Security

You are solely responsible for maintaining the confidentiality of your jillok account credentials, including your username and password. jillok will never ask for your password via email, live chat, or any other communication channel. You must notify jillok's support team immediately if you suspect unauthorised access to your account. jillok shall not be liable for any loss or damage arising from your failure to maintain adequate account security.

3.3 Know Your Customer (KYC)

jillok is required to conduct identity verification (KYC) on all registered accounts prior to processing withdrawal requests or upon reaching certain deposit thresholds. Acceptable identification documents include a valid Philippine passport, SSS ID, UMID, driver's licence, or PhilSys National ID. Accounts that fail to complete KYC within the specified period may be restricted from withdrawals until verification is complete.

3.4 Account Currency

All jillok accounts are denominated in Philippine Peso (PHP / ₱). All deposits, wagers, bonuses, and withdrawals are processed in PHP. jillok does not maintain multi-currency accounts and is not responsible for any foreign exchange costs incurred outside the platform.

4 Deposits & Withdrawals

4.1 Deposits

jillok accepts deposits via GCash, Maya, BPI, BDO, Metrobank, and UnionBank. All deposits must originate from a payment method registered in your own name. Third-party deposits — where the payment source belongs to a person other than the registered account holder — are strictly prohibited and may trigger an account review or suspension.

Minimum and maximum deposit limits apply and are displayed at the time of transaction. GCash and Maya deposits typically reflect in your jillok balance within minutes. Bank transfer deposits may take up to one (1) business day to process, depending on your bank's processing schedule.

4.2 Withdrawals

Withdrawal requests are subject to the following conditions:

• Your jillok account must be fully KYC-verified before any withdrawal can be processed.
• Withdrawals will only be credited to a payment method registered in the same name as the jillok account holder.
• Any active bonus wagering requirements must be met in full before the associated bonus funds or winnings derived from bonus funds may be withdrawn.
• Withdrawals to GCash and Maya are typically processed within one (1) business day for verified accounts. Bank transfers to BDO, BPI, and Metrobank are processed within two (2) to three (3) business days.
• jillok reserves the right to conduct additional security checks prior to processing withdrawal requests, particularly for large amounts or where unusual account activity has been detected.

4.3 Transaction Fees

jillok does not charge platform fees on standard deposits or withdrawals. However, your payment provider (e.g., your bank, GCash, or Maya) may apply their own transaction fees. jillok is not responsible for any charges imposed by third-party payment providers.

5 Bonuses & Promotions

jillok offers various promotional bonuses to new and existing players from time to time. All bonuses are subject to the specific terms published alongside each promotion, as well as the following general conditions that apply to all jillok bonuses:

• Wagering requirements: All bonuses carry a wagering requirement that must be fulfilled before any winnings derived from bonus funds may be withdrawn. The applicable wagering multiplier is stated in each promotion's specific terms.
• Eligibility: Bonuses are available to eligible registered jillok players only. Unless otherwise stated, each bonus may be claimed once per player, per household, per device, and per IP address.
• Game restrictions: Certain games may contribute differently to wagering requirements or may be excluded entirely from bonus play. Game contribution rates are specified in each promotion's terms.
• Expiry: All bonuses and associated winnings expire if wagering requirements are not met within the specified timeframe, which will be stated in the promotion terms. Expired bonuses and associated winnings are forfeited without compensation.
• Abuse: jillok reserves the right to void bonuses and associated winnings, and to suspend accounts, where bonus abuse — including but not limited to the use of multiple accounts, coordinated low-risk wagering strategies, or exploitation of promotional terms — is detected.
• Modification: jillok reserves the right to modify, suspend, or cancel any promotion at any time without prior notice, subject to honouring obligations already incurred by eligible players.

6 Game Rules & Fair Play

All games available on the jillok platform are governed by their individual game rules, which are accessible within each game interface. By participating in any game on jillok, you agree to be bound by the applicable game rules in addition to these Terms.

jillok's games utilise certified Random Number Generator (RNG) technology to ensure fair and unbiased outcomes for all players. Live dealer games are conducted by trained professional dealers and are subject to real-time monitoring. jillok does not manipulate game outcomes in any manner.

6.1 Game Malfunctions

In the event of a technical malfunction, game disconnection, or system error that affects the outcome of a game or the recording of a bet, jillok's technical logs shall be the definitive record of the transaction. jillok reserves the right to void any game round affected by a verifiable technical error and to return the wagered amount to the player's account. Winnings generated as a direct result of a system malfunction are not valid and will not be paid.

6.2 Minimum and Maximum Bets

Minimum and maximum bet limits apply to all games and are displayed within each game interface prior to placing a wager. jillok reserves the right to adjust bet limits at any time. Players are responsible for reviewing the applicable limits before placing any wager.

7 Prohibited Conduct

The following conduct is strictly prohibited on the jillok platform and will result in immediate account suspension, forfeiture of balances, and may be reported to relevant Philippine law enforcement or regulatory authorities:

• Using automated software, bots, scripts, or artificial intelligence tools to interact with jillok games or the platform in any capacity.
• Attempting to hack, exploit, reverse-engineer, or otherwise compromise the security or integrity of the jillok platform.
• Engaging in any form of collusion, chip dumping, match fixing, or coordinated play designed to gain an unfair advantage.
• Using a VPN, proxy server, or other means to misrepresent your geographic location or circumvent jurisdiction-based access restrictions.
• Registering or operating more than one jillok account, whether personally or through a third party.
• Depositing funds derived from criminal activity, money laundering, or any other illegal source.
• Allowing a third party to access or operate your jillok account on your behalf.
• Engaging in abusive, threatening, discriminatory, or harassing behaviour toward jillok staff or other players via any communication channel.
• Exploiting software bugs, errors, or glitches in games or the platform for financial gain rather than reporting them to jillok's support team.

8 Responsible Gaming

jillok is committed to promoting responsible gaming practices and providing Filipino players with the tools to manage their gaming activity in a safe and controlled manner. Gaming on jillok should remain an enjoyable form of entertainment — never a financial solution or a compulsive habit.

jillok provides the following responsible gaming tools, accessible from your account dashboard after logging in:

• Deposit Limits: Set daily, weekly, or monthly deposit caps to control your spending. Limits take effect immediately and can only be decreased without a cooling-off period.
• Session Time Reminders: Receive automated notifications reminding you of the duration of your current gaming session.
• Cooling-Off Period: Temporarily suspend your jillok account for a defined period (24 hours up to 6 weeks) to take a break from gaming.
• Self-Exclusion: Permanently or long-term exclude yourself from the jillok platform. Self-exclusion requests are irreversible for the elected duration and cannot be overridden by contacting support.

If you believe your gaming behaviour is becoming harmful to yourself or others, we strongly encourage you to visit our dedicated Responsible Gaming page for comprehensive guidance and support resources available in the Philippines.

9 Intellectual Property

All content on the jillok platform — including but not limited to the jillok name and logo, game graphics and audio, website design, page layout, software code, promotional materials, and written content — is the exclusive intellectual property of jillok or its licensed content providers and is protected by applicable copyright, trademark, and intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the jillok platform for your personal, non-commercial entertainment purposes only. This licence does not include the right to:

• Copy, reproduce, modify, distribute, or create derivative works of any jillok content.
• Use jillok's name, logo, or branding in any commercial context without prior written consent.
• Scrape, crawl, or systematically extract data from the jillok platform.
• Frame or mirror any portion of the jillok website on any other website or platform.

Any unauthorised use of jillok's intellectual property may result in legal action. To request permission for any commercial or non-standard use of jillok content, contact our team at the email address provided in Section 15.

10 Privacy & Data

jillok collects, processes, and stores personal data in accordance with its Privacy Policy, which is available at jillok.net/privacy-policy. By registering a jillok account and using the platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.

In summary, jillok collects personal information including your name, date of birth, contact details, identification documents, and transaction history for the purposes of account management, identity verification, regulatory compliance, fraud prevention, and service improvement. jillok does not sell personal data to third parties for marketing purposes.

You have the right to access the personal data jillok holds about you, request corrections, and in certain circumstances request deletion of your data, subject to jillok's legal obligations to retain records under applicable Philippine law and AML regulations.

11 Limitation of Liability

To the maximum extent permitted by applicable Philippine law, jillok's total liability to you in connection with the platform — whether in contract, tort, or otherwise — shall be limited to the amount deposited by you into your jillok account in the thirty (30) days immediately preceding the event giving rise to the claim.

jillok shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of the platform, including but not limited to:

• Loss of profits, revenue, or anticipated winnings.
• Loss of data or account information.
• Service interruptions, system downtime, or technical failures beyond jillok's reasonable control.
• Losses arising from your failure to comply with these Terms, including failure to satisfy wagering requirements.
• Damages arising from force majeure events including natural disasters, power outages, acts of government, or telecommunications failures.

12 Suspension & Termination

jillok reserves the right to suspend, restrict, or permanently close any jillok account at its sole discretion, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms & Conditions.
• Suspected or confirmed fraudulent activity, money laundering, or other criminal conduct.
• Failure to complete KYC verification within the required timeframe.
• Detection of multiple accounts operated by the same individual.
• Receipt of a self-exclusion request from the account holder.
• Regulatory or legal requirement to cease service to a particular player or jurisdiction.
• Suspected underage gambling or account access by a minor.

Upon termination of an account for cause, jillok may withhold account balances pending investigation. Where no breach is found following investigation, any legitimate balance will be returned via the player's registered withdrawal method. Balances derived from fraudulent activity or terms violations will be forfeited.

Players who wish to close their jillok account voluntarily may do so at any time by contacting support. Voluntary account closures are processed within two (2) business days, and any verified balance will be refunded via the player's registered payment method.

13 Disputes & Governing Law

13.1 Dispute Resolution

If you have a dispute regarding your jillok account, a transaction, or a game outcome, you must first contact jillok's customer support team via live chat or email to seek an informal resolution. jillok's support team will acknowledge your complaint within twenty-four (24) hours and endeavour to provide a full response within five (5) business days.

If you are not satisfied with jillok's response to your complaint, you may escalate the matter in writing to jillok's compliance team. jillok will conduct a formal review and issue a final decision within fourteen (14) business days of receiving your escalated complaint.

13.2 Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of the Republic of the Philippines. Any disputes that cannot be resolved through the complaint process described above shall be subject to the exclusive jurisdiction of the competent courts of the Republic of the Philippines.

14 Amendments to These Terms

jillok reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, jillok will notify registered players via email or via an in-platform notification. The revised Terms will take effect upon posting to jillok.net/terms-conditions.

Your continued use of the jillok platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must cease using the platform and may request account closure by contacting jillok support.

It is your responsibility to review these Terms periodically. jillok recommends bookmarking this page and reviewing it whenever you receive a notification of changes.

15 Contact

If you have questions about these Terms & Conditions or any aspect of your jillok account, please contact our support team through the following channels:

• Live Chat: Available 24/7 via the jillok.net platform — the fastest way to reach our team.
• Email: [email protected] — for formal complaints and written correspondence.
• Support Hours: Round-the-clock, 24 hours a day, 7 days a week, on Philippine Standard Time (PST).

For queries specifically about responsible gaming, self-exclusion, deposit limits, or cooling-off requests, please visit our Responsible Gaming page for direct tool access and additional guidance.

For data privacy concerns, requests to access your personal data, or requests for data correction or deletion, please refer to our Privacy Policy for the applicable process.